Contact Us

For questions about mmonro.com, email contact@mmonro.com. Account access, payments, verification, promotions and restrictions must be handled through the support channel inside the account service. Our website contact cannot access gaming account records. Do not email passwords, security codes or identity documents.

Choose the right information for the issue

For a Monro game issue, include the exact title and say whether it was opened through Smart Slot Search, Random Game or another category. For a loyalty question, include the status displayed in the account. A PRESTIGE enquiry may involve different benefits from an ELITE or SUPREME enquiry, so specify the reward rather than asking about VIP in general.

If the first route does not work

Continue a Monro case through the help entry on the account website. If changing from chat to a written message, carry over the case reference and the supporting record. For the issue most relevant here, retain: Open account: Profile field or transaction period.

Complaints and account protection

When an enquiry concerns a blocked or closed Monro account, ask separately about ordinary profile data, records retained for legal obligations and technical information retained to prevent duplicate accounts. Request the period and purpose for each category. A reply about anonymisation should address the particular records requested, not just whether the account can still be accessed. If unresolved, request a formal complaint review with the chronology, evidence and requested outcome.

For a gambling-related restriction, say directly that you want help limiting or stopping gambling. Ask for written confirmation of the action and its scope. Do not open another account while a restriction or exclusion request is being handled. If you suspect unauthorised access, stop using the affected session and contact support through a trusted device.

Privacy and safe attachments

For access, correction or deletion of data, follow Privacy Policy. Send only relevant evidence, conceal unrelated information where permitted, and ask for the authorised upload route before sharing identity documents. Passwords, complete card security details and one-time codes do not belong in a support message. Product background and account features are described in About Us.

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